LumApps & Stacks Law Firm
Connecting Lawyers through a Flexible Digital Workplace.
About Stacks Law Firm.
Stacks Law Firm is a network of independent Law Firms located on the Eastern Australian coast with over 250 employees and 21 offices. The head office is located in Sydney and handles strategy, marketing, IT and transformation.
HQ: Sydney
Legal Service Provider
+250 employees
21 offices
Communication Objectives
A core value of the firm is connecting lawyers across the network. Knowledge sharing is integral to lawyers, whether that be sharing information about an updates to legislation, documents or legal strategy. As a consequence of this, the firm has always valued having a powerful and flexible communication platform to connect its lawyers so that they can access the firm’s resources whether they are at home, the office or in the courthouse.
Stacks launched a simple “.net” custom platform over a decade ago designed for top-down communication and later moved to Jive where they adopted a bottom-up collaborative approach to knowledge sharing. In recent years it became apparent that Stacks needed to upgrade to a platform that was more robust, able to handle both bottom-up and top-down communications and integrated with modern web 2.0 technologies.
Stacks Law Firm, Place & Co and LumApps
The seamless integration with Microsoft tools and Azure AD was imperative when looking for a new platform. It was also important that the vendor be able to migrate five years’ worth of Jive data to the new platform. Finally, the ability for any user to easily create content played an important part in the vendor selection process: LumApps was ahead of all other vendors evaluated.
LumApps and Place&Co managed the whole migration process the vast majority of existing content in Jive was migrated using LumApps’ migration tools and expertise.
The migration team were able to run reports on the current state of Stacks’ Jive instance in order to identify the contents that needed to be migrated to ensure accuracy.
Key use cases.
Culture of Communities.
Having “Communities” built around legal, business and social topics was important to Stacks. Users are able to quickly create posts, share knowledge and communicate with the broader Stacks network.
Clean and Simple User Interface.
The ability to completely customise the look and feel of LumApps meant that Stacks were able to adopt a clean and simple layout that was easy for their users to navigate.
Knowledge Hubs.
Having an online hub for all the firm’s legal resources from precedent documents to research tools enables lawyers to do their work whether their at home, the office or the courthouse.
Single Sign-On with Microsoft.
Being able to use Microsoft as an identity provider with Single Sign On enabled users to log in once to access multiple applications.
“Everyday users don’t usually create news, but they talk to each other, they share info, tips & tricks. We needed a system that makes those conversations easy to have, and the content shared in those conversations easy to find.”
— Ben Stack, CEO at Stacks Law Firm
Key Learnings
The most common feedback from user is surprise at how easy it is, which was one of the best outcomes management could have expected.
An early measurable achievement in this project was the ability for LumApps and Place&Co to seamlessly and quickly migrate the business from Jive to LumApps.
Finally, the whole project took three months end to end, which considering the large data migration, was an excellent outcome. LumApps provided a trial platform throughout the project that gave the Stacks team a sandbox to experiment, test concepts and designs.
